At Gym Fitness Australia, we are dedicated to ensuring your satisfaction with every purchase. Our Refund and Returns Policy is designed to provide you with a transparent and hassle-free experience, reflecting our commitment to customer satisfaction.
1. Returns Eligibility:
- We accept returns for products purchased directly from our website within 30 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Items excluded from returns include gift cards, downloadable software, and personalized or customized products.
2. Initiate a Return:
- To initiate a return, please contact our Customer Support team via email at support@gymfitnessaustralia.com or through our Contact Us page. Provide your order number, details of the item you wish to return, and the reason for the return.
- Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a defective or damaged product.
- Please ensure that the item is securely packaged to prevent damage during transit.
4. Inspection and Processing:
- Once your return is received, our team will inspect the item to ensure it meets the eligibility criteria.
- Refunds or replacements will be processed within 5 business days after receiving the returned item.
5. Refund Options:
- Refunds will be issued to the original payment method used during the purchase.
- If the refund is not reflected in your account within a reasonable timeframe, please contact your payment provider for further assistance.
6. Exchanges:
- If you wish to exchange an item, please indicate this when contacting our Customer Support team. Exchanges are subject to product availability.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide instructions on returning the item at our expense.
8. Non-Refundable Items:
- Certain items, such as gift cards, downloadable software, and personalized or customized products, are non-refundable.
9. Warranty Information:
- Many of our products come with a manufacturer’s warranty. If you believe your item is covered under warranty, please refer to the warranty information provided with the product or contact our Customer Support for assistance.
At Gym Fitness Australia, we strive to make your shopping experience enjoyable and stress-free. If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our dedicated Customer Support team. We are here to assist you on your journey to a healthier and happier lifestyle.